Policies & Privacy
Smokebuddy Policies
We hope you love shopping with the offical Smokebuddy online store. Here are our delivery and returns policies to help make sure we meet your expectations. For questions and inquiries call us or fill out our Contact Us form.
Our products are Intended for sale to adults 18 years or older. if you are not legally able to purchase tobacco products in the state where you live, please do not purchase or enter this site.
Shipping & Delivery
Most order ship the same day or next day via US Post Office or UPS and arrive 3 to 5 days later. International orders arrive within 7 to 14 days. All orders are discretely package and shipped
Returns & Replacements
Smokebuddy is guaranteed agains manufacturer defects for 14 days of purchase If you have an issue or problem use contact us page to email us directly . After 14 days with receipt and proof of purchase.
Ordering
We accept all major credit cards through PayPal payment systems.
Privacy & Security
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect? And how do we use it?
When you order an item on the Smokebuddy.com Web site, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We enjoy hearing from our customers about how our products and services touched the lives of you, your friends or your family and we would love to share your comments with our guests visiting the Smokebuddy.com Web site. Naturally, we will ask you for your permission to share your note or letter prior to posting your messages on the Smokebuddy.com Web site.
If at a later time, we offer a contest or other promotional event and you choose to enter that event, we may ask for your name, address, e-mail address and phone number so that we can notify the winner(s) of the contest or promotional event.
In the future, we may personalize your shopping experience. We may use your purchase(s) to custom tailor our recommendations to you to help enhance your shopping experience on Smokebuddy.com. The recommendations would concern various Smokebuddy.com personalized products and services which may be found on the Smokebuddy.com Web site that we feel may be of interest to you. Naturally we monitor our customer traffic patterns, buying habits and site usage to assist with the marketing and design of the Smokebuddy.com Web site. That research assists us in designing new and unique products and helps us to better understand our customers.
Occasionally, we may also use the information that we collect to notify you about important Smokebuddy.com Web site changes. Those changes may include new Smokebuddy.com products, services, special offers or other customer offerings which we feel might benefit you as a valued customer and friend of Smokebuddy.com. If you would rather not receive this type of information, just visit our Smokebuddy.com Contact page to notify us of your preferences or send an e-mail message to: info@Smokebuddy.com. But don't forget to notify us of any names or e-mail addresses that you may have entered on our Smokebuddy.com Web site so that we can handle your requests in an efficient manner.
Use of Cookies
Smokebuddy.com uses a feature of your Internet Web browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer's hard drive. Smokebuddy.com creates and then uses these cookie files to track your clicks as you go through the Smokebuddy.com Web site
Smokebuddy.com only uses cookies to keep track of items you put into your shopping cart, to tell us whether you have visited Smokebuddy.com previously, and to help us determine whether you came to Smokebuddy.com from a particular Internet link or banner advertisement.
Cookies can also be used to help save and retrieve passwords used on the Smokebuddy.com site and to save information on past purchases and other preferences. That way, you won't have to reenter information upon every new visit to the Smokebuddy.com Web site. Cookies cannot be used by Smokebuddy.com to retrieve any personal information about you unless you have previously purchased from or registered with Smokebuddy.com. Smokebuddy.com does not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.
How does Smokebuddy.com protect customer information?
If you place an order via the Smokebuddy.com Web site and provide us with any credit card information, that information will be transmitted via a secure server. The secure server software (SSL) encrypts all of the information that you enter into the order form even before it is sent to us. In addition, all of the customer data that we collect on the Smokebuddy.com Web site is protected against unauthorized access.
Will we disclose the information we collect to outside parties?
Smokebuddy.com does not sell, trade, or rent your personal information to others. We may however, choose to do so in the future with trustworthy third parties, but you can tell us not to by simply sending us an e-mail message to info@Smokebuddy.com. (If you use more than one e-mail address to shop with us, just send us a message listing each e-mail address that you use or have used with us.) Additionally, Smokebuddy.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to carefully screened and reputable third-party vendors. These statistics will never include any personal identifying information.
Last but not least...
Smokebuddy.com is highly committed to protecting your privacy. The information that we collect on the Smokebuddy.com Web site is used to make shopping at Smokebuddy.com possible and to enhance your overall shopping experience with us. We don't sell, trade, or rent your personal information to others.
We may however, choose to do so in the future with carefully screened and reputable third parties. Remember, you can tell us not to by simply sending us an e-mail message to info@Smokebuddy.com (don't forget to let us know if you used more than one e-mail address when visiting with us).
You can also use the e-mail address info@Smokebuddy.com if you don't wish to receive any announcements or special offers from us. Just let us know, and we'll take care of it, we promise! Remember, we respect you as a customer and we value you as a friend and we look forward to what we hope will be a long and trusting relationship.